Refund policy

The Stranda 14-Day Happiness Promise
Your happiness is the whole point of Stranda. We pour care into every product we send out, and we stand behind each one. If something is not right, reach out within 14 days of delivery and we will do everything we can to make it right. That is our promise to you.

Talk to us first
Whatever the issue, email us at help@stranda.co with your order number. A real person will reply, walk you through your options, and send you simple return instructions with the return address. Please contact us before sending anything back, so we can take care of you properly. Returns sent without contacting us first cannot be processed.

Returning a device
Tried your massager and it is just not for you? We understand. Within 14 days of delivery, you can return it for a refund. So that we can keep every customer safe and cared for, returned devices are gently inspected when they arrive, and refunds are issued once the device comes back to us with all of its original components and packaging, in the condition it was sent to you. If a device comes back heavily used beyond a fair trial, missing parts, or damaged through misuse, we may need to reduce the refund, and we will always explain why.

A note about hair oil
Because your health and safety matter more than anything, opened hair oil cannot be returned. Once the seal is broken, we could never resell it, and we would never want a bottle that has been opened to reach another customer. Unopened oil, with the seal intact, can be returned within 14 days like any other item. And if your oil ever arrives damaged, leaking, or incorrect, do not worry for a second: send us a photo within 7 days and we will make it right with a refund for that item.

Refund timing
Once your return is received and inspected, your refund goes back to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

We are here for you
Not sure about something? Between orders, questions, or concerns, write to us at help@stranda.co. Taking care of you is not a policy to us. It is the business we are in.